Job Description
Join our dynamic team at GlobalTech Solutions as an Urgent Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced Fort Worth headquarters. This full-time position offers immediate start and competitive benefits. Walk-in interviews welcome – no appointment needed!
As a key member of our client support team, you'll resolve inquiries efficiently while representing our brand excellence. We provide comprehensive training and a supportive environment for career growth. Apply today and start your journey with an industry leader!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries and service issues with empathy and efficiency
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Strong verbal/written communication and conflict resolution skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced setting with minimal supervision
- Reliable transportation for Fort Worth-based walk-in interviews