Job Description
Immediate openings for Customer Service Representatives in Washington DC! Join our dynamic team at MetroConnect Solutions where we prioritize rapid growth and employee development. We're conducting walk-in interviews daily for motivated individuals seeking urgent career opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of the nation's capital.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Strong communication skills with clear articulation in English
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced, deadline-driven settings
- Flexibility to work rotating weekends/holidays as needed
- Positive attitude and problem-solving mindset