Job Description
Join MetroConnect Solutions as a Customer Service Representative in our New York office! We're urgently hiring passionate individuals to deliver exceptional support to our diverse client base. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a dynamic environment.
As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our mission of delivering outstanding service. Our modern Manhattan office features collaborative spaces and state-of-the-art technology to support your success.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (45+ WPM)
- Valid work authorization for US employment