Job Description
Join our dynamic team at Houston Solutions Group with immediate hiring opportunities for Customer Service Representatives! We're conducting walk-in interviews daily at our Houston, TX location – no appointment needed. This is your chance to launch your career in a supportive, growth-oriented environment with competitive pay and benefits.
As a key member of our client support team, you'll be the face of our company, delivering exceptional service to diverse clients. We provide comprehensive training and flexible scheduling to accommodate your needs. Ready to start working tomorrow? Visit us today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document all interactions accurately in our client management database
- Collaborate with technical teams to resolve complex client concerns
- Meet daily performance metrics for call resolution and customer satisfaction
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy in documentation
- Reliable transportation to our Houston headquarters
- Flexible availability including evenings and weekends