Job Description
Join Austin's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Perfect for recent graduates or career changers seeking growth in Austin's vibrant tech scene.
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document interactions using CRM systems
- Collaborate with technical teams to troubleshoot issues
- Process orders and manage customer accounts
- Participate in weekly training sessions
- Meet performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Ability to learn new technologies quickly
- Strong problem-solving mindset
- Basic computer proficiency (typing, navigation)
- Positive attitude and team player mentality