Job Description
Immediate openings for dynamic Customer Service Representatives! Join our award-winning team in Boston for walk-in interviews daily. No appointments needed - bring your resume and enthusiasm! We're seeking passionate individuals to deliver exceptional client experiences while growing their careers in a supportive environment. Benefits include: health insurance, 401K matching, paid training, and flexible scheduling.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% customer satisfaction
- Process orders and maintain accurate client records
- Collaborate with sales team to upsell premium services
- Meet monthly performance metrics for quality and efficiency
- Participate in weekly product knowledge workshops
- Support cross-departmental projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Proficiency in Salesforce and Zendesk systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Spanish bilingualism strongly preferred
- Available for evening/weekend shifts
- Must pass background check and drug screening