Job Description
Join Omaha Connect Solutions, a leading local service provider, in our urgent hiring initiative! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences to our growing client base in Omaha. This is your chance to build a rewarding career with competitive benefits, flexible scheduling, and growth opportunities in a supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve issues efficiently using CRM software and company protocols
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call handling and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience required
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)
- Omaha metro area residency required