Job Description
Pacific Northwest Solutions is a rapidly growing customer service leader in Portland, OR, and we have urgent openings for motivated individuals to join our dynamic team! If you're ready to start your career immediately, apply today.
About the Role: As a Customer Service Representative, you'll be the face of our brand, providing exceptional support to clients via phone, email, and chat. We offer comprehensive training, competitive benefits, and a supportive environment where your growth is prioritized.
Why Join Us?
- Immediate start date - no waiting!
- Competitive hourly pay + performance bonuses
- Full benefits package (health, dental, vision)
- Clear career advancement path
- Modern downtown Portland workspace
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and product-related issues
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities for existing clients
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Portland office