Job Description
Start immediately at Coastal Solutions Group! We're urgently hiring passionate Customer Service Specialists in Virginia Beach to join our dynamic team. This is your opportunity to launch your career with a forward-thinking company offering competitive benefits, flexible scheduling, and growth opportunities. Don't miss this urgent opening in Virginia's thriving coastal city – apply today and begin your journey with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with first-call resolution excellence
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with tech teams to escalate complex problems
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training to master product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency in CRM software (Salesforce/Zoho) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Available for rotating weekend shifts
- Virginia Beach residency required (urgent onboarding)