Job Description
Join Coastal Solutions Group for immediate career opportunities in Virginia Beach! We're urgently seeking motivated professionals to join our dynamic team. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Walk-in interviews are available every Tuesday and Thursday from 9 AM to 4 PM at our Atlantic Avenue location. No appointments necessary – bring your resume and enthusiasm!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet monthly performance and satisfaction metrics
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Positive attitude with customer-first mindset
- Flexibility to work occasional evenings/weekends
- Must be authorized to work in the US