Job Description
Join our award-winning team in Boston's vibrant downtown! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to local residents and businesses. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's most dynamic cities. Apply today and start your Boston career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Valid Massachusetts driver's license (if field visits required)
- Pass background check and drug screen