Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist in Charlotte, NC! We're seeking enthusiastic individuals to deliver exceptional service while supporting our growing tech solutions portfolio. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a collaborative environment. Perfect for students, career changers, or professionals seeking work-life balance.
Why Join Us?
- Flexible shifts including evenings and weekends
- Comprehensive training program
- Employee discounts on company products
- Health benefits eligibility for part-timers
- Modern, downtown Charlotte workspace
Responsibilities
- Deliver personalized customer support via phone, email, and in-person
- Resolve technical issues and product inquiries efficiently
- Process orders and maintain accurate client records
- Collaborate with sales team to identify upsell opportunities
- Participate in weekly team training sessions
- Contribute to customer feedback analysis initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible hours (15-25 hrs/week)
- Basic technical troubleshooting knowledge
- Positive attitude and team-oriented mindset