Job Description
Join our dynamic team at TechSolutions Inc. for an urgent opportunity in Tucson! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This full-time role offers competitive compensation, immediate start, and the chance to work with cutting-edge technologies in a collaborative environment. If you thrive in fast-paced settings and excel at problem-solving, apply now to secure your spot in this critical position!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Implement and maintain cybersecurity protocols across client systems
- Train end-users on new technologies and best practices
- Document all IT processes and troubleshoot escalations systematically
- Collaborate with cross-functional teams to deploy scalable IT solutions
- Monitor system performance using industry-standard diagnostic tools
- Manage vendor relationships for hardware/software procurement
Qualifications
- 5+ years of experience in IT support with enterprise-level systems
- CompTIA Security+ and Network+ certifications required
- Expert proficiency in Windows Server 2019/2022 and Active Directory
- Strong background in cloud platforms (Azure/AWS) and virtualization
- Proven ability to troubleshoot complex network connectivity issues
- Excellent written/verbal communication skills for client interactions
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)