Job Description
Join our dynamic team at TechSolutions Inc. in Minneapolis and start your career immediately! We're urgently seeking a skilled IT Support Specialist to join our growing technology division. As a key member of our IT department, you'll provide critical technical support to ensure seamless operations across our organization. This is a rare opportunity to make an immediate impact in a fast-paced environment with competitive compensation and growth potential.
Our ideal candidate is a tech-savvy problem-solver with excellent communication skills and a passion for delivering exceptional customer service. If you're ready to hit the ground running and contribute to cutting-edge IT solutions, apply today!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems, printers, and peripherals
- Diagnose and resolve complex technical problems with minimal supervision
- Document all IT processes and maintenance activities in our ticketing system
- Collaborate with cross-functional teams to implement technology solutions
- Train employees on new software and IT security protocols
- Monitor system performance and implement preventive maintenance measures
- Ensure compliance with company IT security policies and procedures
Qualifications
- Associates or Bachelor's degree in IT, Computer Science, or related field
- 3+ years of experience in IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends