Job Description
Join our dynamic team at CityConnect Solutions, where we're transforming local business support in the heart of Raleigh! We're urgently seeking passionate individuals to deliver exceptional customer experiences for our growing portfolio of North Carolina-based clients. This is your chance to make an immediate impact in your community while advancing your career with competitive benefits and flexible scheduling.
Why Apply Today?
• Immediate start opportunities available
• Comprehensive training program
• Health, dental, and vision insurance
• Paid time off and retirement options
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain customer account information
- Collaborate with local business partners to ensure service alignment
- Document interactions in CRM systems with precision
- Meet/exceed monthly performance metrics
- Participate in ongoing product knowledge sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Valid North Carolina driver's license (if field visits required)
- Must pass background check and drug screening