Job Description
Join our rapidly expanding cybersecurity firm in El Paso! We're urgently seeking a Tech Support Specialist to deliver exceptional IT solutions to our growing client base. This hybrid role offers competitive compensation, comprehensive benefits, and career advancement opportunities. Work alongside industry experts while supporting cutting-edge security infrastructure for local businesses and government agencies.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues
- Install, configure, and maintain network security systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Conduct security audits and vulnerability assessments
- Train end-users on security protocols and best practices
Qualifications
- 3+ years of IT support experience with security focus
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent communication skills (English/Spanish bilingual preferred)
- Valid Texas driver's license and reliable transportation