Job Description
We are looking for a talented and dedicated Technical Support Specialist to join our dynamic team. As part of our urgent hiring initiative in New York, NY, we are seeking local candidates who are ready to make an immediate impact. This is a fantastic opportunity for professionals looking for local jobs with a competitive salary and a modern work environment.
Why Join Us?
- Immediate Start: Onboard within two weeks.
- Competitive Pay: Generous salary package and performance bonuses.
- Modern Culture: Work with cutting-edge technology in a collaborative space.
If you are passionate about technology and helping others, apply today to become a part of our growing family.
Responsibilities
- Resolve Technical Issues: Provide expert technical support to customers via phone, email, and chat, ensuring quick and effective resolution of hardware and software problems.
- Customer Communication: Deliver exceptional customer service by actively listening to client needs and explaining complex technical concepts in simple terms.
- Ticket Management: Log and track all support tickets accurately in the CRM system, ensuring proper documentation for future reference.
- System Maintenance: Perform routine checks on systems and networks to identify potential issues before they affect users.
- Training & Onboarding: Assist in the onboarding process for new team members and provide ongoing training to support staff.
- Feedback Analysis: Gather user feedback to help improve our products and support processes.
Qualifications
- Education: High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Experience: Minimum of 2 years of experience in technical support or a help desk role.
- Technical Skills: Proficiency in Windows, macOS, and mobile operating systems; knowledge of networking basics (TCP/IP, DNS).
- Communication: Strong verbal and written communication skills with the ability to interact professionally with diverse clients.
- Problem Solving: Proven ability to troubleshoot complex issues and think critically under pressure.
- Availability: Must be available to work full-time, including occasional evenings or weekends.