Job Description
Join Detroit's fastest-growing tech company! We're urgently hiring an IT Support Specialist to join our dynamic team at our downtown Detroit headquarters. This is your chance to make an immediate impact while advancing your career in Michigan's thriving tech corridor. We offer competitive compensation, comprehensive benefits, and opportunities for rapid growth.
As a key member of our IT department, you'll provide critical technical support to 200+ employees across our Detroit and Georgia offices. This urgent hiring position requires immediate availability and offers a fast-paced environment where your problem-solving skills will directly contribute to our success. Don't miss this opportunity to become part of Detroit's innovation ecosystem!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain company servers, workstations, and mobile devices
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams to resolve complex technical problems
- Document IT procedures and maintain knowledge base articles
- Oversee software deployment and system upgrades across multiple locations
- Train employees on new technologies and security best practices
Qualifications
- 3+ years of IT support experience with Windows/Linux environments
- CompTIA Network+ or Security+ certification required
- Strong knowledge of cloud platforms (AWS/Azure)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Ability to troubleshoot network connectivity issues
- Excellent written and verbal communication skills
- Valid Michigan driver's license for occasional site visits