Job Description
Join our dynamic team at Mesa Tech Solutions as an IT Support Specialist! We're urgently hiring motivated professionals to deliver exceptional technical support to our growing client base in Mesa, AZ. This is your chance to start immediately and make an immediate impact in a fast-paced environment where innovation thrives. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement.
As a key member of our IT department, you'll troubleshoot complex systems, implement security protocols, and ensure seamless digital operations. If you're passionate about technology and eager to contribute to cutting-edge solutions, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Install, configure, and maintain desktops, laptops, and mobile devices
- Monitor system performance and proactively address security vulnerabilities
- Document technical procedures and maintain accurate knowledge base
- Collaborate with cross-functional teams to resolve escalated issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work flexible hours including weekends on-call rotation
- Valid driver's license for occasional on-site visits