Job Description
Immediate opening for passionate local talent! Join our dynamic team at MetroHire Solutions and become the voice of our community. We're urgently hiring dedicated Customer Service Representatives to support New York residents with exceptional care. This is your chance to grow professionally while making a real impact in your neighborhood.
Why join us? Competitive salary, comprehensive benefits package, and a supportive environment where your contributions are valued. We prioritize local hires and offer flexible scheduling to accommodate your needs.
Responsibilities
- Handle inbound/outbound calls from New York residents with empathy and efficiency
- Resolve customer inquiries regarding services, billing, and technical support
- Document interactions accurately in our CRM system
- Collaborate with local teams to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent communication skills with clear articulation
- Strong problem-solving abilities and patience
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Resident of New York or surrounding areas required