Job Description
Join Nashville Community Solutions and become part of our award-winning team serving the vibrant Nashville community! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to local residents. This is your chance to launch a meaningful career with competitive benefits, growth opportunities, and a supportive work environment. Immediate interviews available!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing issues and service complaints within 24 hours
- Collaborate with cross-functional teams to implement community-focused solutions
- Maintain detailed records in CRM systems with 99% accuracy
- Participate in quarterly community outreach initiatives
- Train new hires on service protocols and company culture
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in local business context
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional communication skills with Southern hospitality mindset
- Ability to work flexible shifts including weekends
- Tennessee driver's license required for occasional off-site visits
- Background check and drug screening mandatory