Job Description
Ready to launch your career in Detroit's thriving tech scene? Detroit Tech Solutions seeks passionate Entry-Level Customer Service Representatives to join our innovative team. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive benefits, growth opportunities, and a vibrant downtown workspace. Join us in delivering exceptional customer experiences while building your professional foundation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics including response time and satisfaction scores
- Participate in quarterly product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends
- Customer service experience is a plus but not required
- Must pass background check and drug screening