Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're hosting walk-in interviews for motivated individuals eager to launch their careers in customer support. No experience necessary – we provide comprehensive training to help you thrive. Enjoy competitive pay, growth opportunities, and a supportive work environment in Charlotte's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Positive attitude and willingness to learn
- Reliable transportation to Charlotte office
- Ability to work flexible shifts including weekends
- No experience required – training provided