Job Description
Immediate Opening in Louisville, KY! Join our dynamic team at Louisville Tech Solutions as we expand our technical support operations. We're seeking passionate individuals to fill urgent positions with competitive salaries and comprehensive benefits. Walk-in interviews are happening THIS WEEK! No appointment needed – just bring your resume and enthusiasm. Experience the vibrant tech scene in Louisville while making a real impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 2 technical support for enterprise software systems and network infrastructure
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Document troubleshooting steps and maintain detailed case reports in CRM
- Collaborate with cross-functional teams to deploy IT solutions efficiently
- Conduct user training sessions on new technology implementations
- Monitor system performance and proactively address potential vulnerabilities
- Support after-hours emergency on-call rotation (1 week/month)
Qualifications
- 2+ years of technical support experience in Windows/Linux environments
- CompTIA Network+ or Security+ certification preferred
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk)
- Strong analytical skills and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 20 lbs for equipment maintenance tasks
- Valid driver's license for occasional client site visits