Job Description
Join InnovateTech Solutions' dynamic team in San Jose! We're urgently hiring Technical Support Specialists to resolve complex IT issues for enterprise clients. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career growth. Walk-in interviews are conducted daily at our state-of-the-art facility. No experience required – we provide paid training!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier-2/3 support for cloud infrastructure (AWS/Azure)
- Document ticket resolutions in ServiceNow system
- Collaborate with engineering teams on escalations
- Conduct remote/virtual training sessions for clients
- Maintain 95%+ customer satisfaction metrics
Qualifications
- Associate's degree in IT or relevant certification (CompTIA A+, Network+)
- 1+ years technical support experience
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for enterprise software
- Excellent communication abilities in English/Spanish
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional on-site visits)