Job Description
Join MetroConnect Solutions - Sacramento's fastest-growing customer service team! We're urgently hiring passionate individuals to deliver exceptional experiences for our clients. This is your chance to make an immediate impact in a dynamic, supportive environment with competitive pay and growth opportunities. Perfect for local job seekers seeking stable employment in Sacramento's thriving service sector.
Why work with us? • Competitive hourly pay • Comprehensive benefits package • On-the-job training • Career advancement paths • Modern downtown Sacramento location • Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, updates, and service requests accurately
- Document interactions in CRM system with meticulous attention to detail
- Collaborate with team members to maintain service excellence
- Meet daily performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work in fast-paced environment
- Reliable transportation to downtown Sacramento office
- Flexible availability including evenings/weekends as needed