Job Description
Are you looking for a rewarding career opportunity that fits your weekend schedule? Apex Logistics & Support is currently hiring dedicated Customer Service Representatives for immediate openings in Philadelphia, PA. Join a team that values your time and offers a competitive wage with no weekend rush.
As a Weekend Representative, you will play a crucial role in ensuring our clients receive top-tier support. We pride ourselves on a modern work environment and a culture that prioritizes employee well-being.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on efficiency and accuracy.
- Process orders, returns, and exchanges accurately within our CRM system.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
- Document customer interactions and feedback for continuous improvement.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service, retail, or logistics is a plus but not required.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Strong verbal and written communication skills.
- Proficiency with computer systems and basic data entry.
- Ability to remain calm and professional in a fast-paced environment.