Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Raleigh! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy a flexible schedule while supporting our growing community. This role offers competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records in our CRM system
- Contribute to weekend inventory management and store operations
- Support promotional events and weekend sales initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in a team setting
- Flexibility to work Saturdays and Sundays (8am-6pm)
- Basic proficiency with point-of-sale systems
- Positive attitude and commitment to service excellence