Job Description
Are you looking for a rewarding career with flexible weekend hours?
Horizon Support Services is currently seeking a dedicated and detail-oriented Weekend Customer Support Specialist to join our growing team in Wichita, KS. If you thrive in a fast-paced environment and enjoy helping others solve technical challenges, we want to hear from you. This role offers competitive pay and the chance to make a real impact on our clients' day-to-day operations.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Flexible weekend schedule (Saturday & Sunday).
- Opportunity for career growth within the IT support field.
- Modern office environment in the heart of Wichita.
We are committed to excellence in customer service and provide the training you need to succeed.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during weekend shifts.
- Troubleshoot hardware and software issues, including Windows, Mac, and mobile device configurations.
- Diagnose and resolve network connectivity problems and access control issues.
- Document all customer interactions and technical resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the on-site team to escalate complex issues that require Monday-Friday support.
- Maintain a positive and professional demeanor while managing high call volumes.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- 1+ years of experience in customer service or technical support (help desk experience preferred).
- Basic knowledge of computer hardware, operating systems, and software applications.
- Strong verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work independently and manage time effectively.