Job Description
Are you a tech-savvy problem solver looking for a flexible weekend schedule?
We are a leading technology solutions provider in San Jose, CA, seeking a dedicated Weekend IT Support Specialist to join our high-performance team. This is an immediate hire opportunity for a proactive individual who thrives in a fast-paced environment and wants to make a significant impact during off-peak hours.
Why Join Us?
- Immediate Start: Begin contributing to our team within days of application.
- Flexible Hours: Enjoy a consistent weekend schedule (Saturday & Sunday) with full-time equivalent pay.
- Competitive Pay: Earn between $25.00 and $35.00 per hour depending on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
We value innovation and customer-centric service. If you have a knack for troubleshooting and enjoy working independently, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware and software issues, including printer setup, network connectivity, and application troubleshooting.
- Maintain and inventory IT assets, ensuring all equipment is secure and functional.
- Document all technical issues, resolutions, and user interactions in the ticketing system (ServiceNow/Zendesk).
- Perform regular system checks and backups to ensure business continuity over the weekend.
- Assist in the setup and configuration of new workstations for incoming staff.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in IT support, helpdesk, or technical support roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent troubleshooting skills with a focus on network connectivity and hardware peripherals.
- Ability to work independently and collaboratively with a remote team.
- Valid driver's license and reliable transportation may be required for occasional on-site visits.