Job Description
Are you a problem-solving enthusiast looking for a stable weekend role with immediate impact? Apex Systems is currently seeking a skilled Weekend IT Support Specialist to join our dynamic team in Sacramento, CA. This is a fantastic opportunity for technical professionals who prefer a focused work environment over a chaotic 9-to-5.
In this role, you will act as the first line of defense for our infrastructure, ensuring business continuity and user satisfaction during peak weekend hours. We offer a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology in a supportive environment.
Responsibilities
- Provide Tier 2 technical support to end-users via phone and remote desktop, resolving hardware, software, and network issues.
- Monitor server health and system performance during weekend shifts to ensure minimal downtime.
- Perform routine maintenance tasks, including patch management, updates, and security audits.
- Manage inventory for hardware assets and assist in the deployment of new workstations.
- Collaborate with the onsite team to escalate complex tickets and ensure timely resolution.
- Document all technical issues and resolutions in the IT Service Management (ITSM) system.
- Ensure strict adherence to company security policies and data privacy regulations.
Qualifications
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with network troubleshooting, TCP/IP, and VPN configurations.
- CompTIA A+ Certification is highly preferred.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Reliable and punctual attendance required for weekend shifts (Saturday and Sunday).
- Ability to lift and carry computer hardware weighing up to 50 lbs.