Job Description
Join our dynamic team in San Antonio as a Weekend Shift Customer Service Representative! We're seeking energetic professionals to deliver exceptional support during high-demand weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture. This role is perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product-related issues efficiently
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for response time and resolution
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and in team environments
- Weekend availability (Saturday/Sunday) required
- Spanish fluency a plus