Job Description
Are you looking for a rewarding weekend shift job in Boston, MA?
InnovateTech Solutions is seeking a dedicated and detail-oriented IT Support Specialist to join our elite team. We pride ourselves on delivering top-tier technical support to our clients, and we are looking for someone who thrives in a fast-paced environment and values reliability. This is a fantastic opportunity for tech enthusiasts to work weekends while maintaining a healthy work-life balance.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Flexible Hours: Enjoy your weekdays free with our rotating weekend schedule.
- Growth Opportunities: Clear pathways for career advancement within a leading tech firm.
- Modern Environment: Work in our state-of-the-art facility in downtown Boston.
Don't miss this chance to advance your career with a company that values its employees. Apply today!
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues on weekends.
- Manage and respond to incoming help desk tickets efficiently and professionally.
- Perform routine system maintenance, updates, and security patches for client devices.
- Assist in the setup and configuration of new equipment and user accounts.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the full-time team during overlap hours to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Proven experience (1-2 years) in technical support or IT help desk roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively during weekend shifts.
- Valid driver's license and reliable transportation for local travel.