Job Description
Are you a tech-savvy professional looking for a weekend schedule that works for you? CloudNexus Systems is currently seeking a detail-oriented Weekend Shift Technical Support Specialist to join our dynamic team in Seattle. If you thrive in a fast-paced environment and love solving complex technical problems, we want to hear from you. We offer a competitive benefits package, including flexible hours, paid training, and a clear path for career advancement.
Responsibilities
- Provide top-tier technical support to enterprise clients via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all support tickets in our CRM system.
- Collaborate with the on-site team to escalate complex issues and ensure 100% client satisfaction.
- Conduct regular system checks and perform routine maintenance tasks to ensure optimal performance.
Qualifications
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Strong problem-solving skills with a focus on exceptional customer service.
- Excellent verbal and written communication abilities.
- Ability to work flexible weekend schedules, including Saturdays and Sundays.
- Proficiency in Microsoft Office Suite and basic networking concepts.