Job Description
Are you looking for a flexible weekend schedule without sacrificing your career growth? Apex Tech Solutions is seeking a Weekend Technical Support Specialist to join our dynamic team in San Diego. We pride ourselves on delivering top-tier IT support to enterprise clients, and our weekend crew is the backbone of our 24/7 operational excellence.
In this role, you will handle escalated tickets, resolve complex hardware and software issues, and ensure our clients stay productive. If you are a self-starter with a passion for technology and a knack for problem-solving, we want to meet you.
Responsibilities
- Troubleshoot and Resolve: Provide advanced technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Incident Management: Manage and track all incoming tickets within the ITSM system, ensuring rapid response times.
- Client Communication: Liaise with internal teams and external clients to explain technical solutions in plain English.
- Documentation: Maintain accurate logs of technical issues and resolutions to improve our knowledge base.
- Onboarding: Assist in the setup and configuration of new employee workstations during weekend rollouts.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows and macOS environments, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Availability: Must be available to work every Saturday and Sunday (or specific weekend shifts) with flexibility for overtime.