Job Description
Are you a problem solver who enjoys the satisfaction of a job well done?
Apex Systems is currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in Austin, Texas. This is a fantastic opportunity for a tech-savvy professional to secure a stable position with immediate availability. You will be the technical lifeline for our clients, ensuring business continuity during the critical weekend period.
Why Apply?
- Immediate Start: Onboard and begin contributing to our team within days.
- Weekend Freedom: Enjoy your weekends and holidays off while maintaining a full-time income.
- Competitive Pay: Earn a competitive salary with performance-based bonuses.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
The Role Overview:
You will provide first-class technical assistance to end-users, resolving hardware, software, and network issues efficiently. If you are looking for a high-impact role in the heart of Texas, this is your chance to shine.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and update detailed tickets in the Service Desk management system.
- Collaborate with the on-call team to escalate complex issues.
- Conduct system maintenance and perform routine backups to ensure data integrity.
- Mentor junior staff on weekend shifts when applicable.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum 1-2 years of experience in technical support or helpdesk roles.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Availability to work weekends (Friday through Sunday) or Saturday/Sunday shifts.