Job Description
Are you looking for a flexible Weekend Shift job in Texas that offers immediate opportunities? Apex Solutions Group is hiring a dedicated Technical Support Specialist to join our thriving team in Austin.
We are seeking a proactive problem-solver who thrives in a fast-paced environment. In this role, you will be the first line of defense for our clients, ensuring seamless service delivery during peak weekend hours. We offer a competitive hourly rate, remote work flexibility, and the chance to start your career immediately.
Why Join Us?
- Start Immediately: Onboarding begins ASAP for the right candidate.
- Flexible Hours: Enjoy your weekdays free with our robust weekend schedule.
- Competitive Pay: Earn $25-$35/hr based on experience.
- Growth: Pathway to full-time and permanent roles.
Responsibilities
- Resolve technical inquiries and customer support tickets via phone and email during weekend shifts.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with the support team to maintain high service levels.
- Stay updated on product knowledge and technical updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently during weekend shifts.
- Basic knowledge of Windows, Mac, and mobile troubleshooting.