Job Description
Join our award-winning team at Fresno Community Services and enjoy the financial stability of weekly pay! We're seeking dedicated Customer Service Representatives to serve our growing client base in Fresno and surrounding areas. As a local employer, we prioritize work-life balance and offer competitive benefits including health insurance and paid time off.
This full-time position requires exceptional communication skills and a passion for helping community members. You'll be the first point of contact for our clients, providing information about services and resolving inquiries with professionalism and empathy. Our supportive environment offers clear career pathways and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with exceptional service
- Process service applications and documentation accurately using our proprietary software
- Resolve customer concerns through effective problem-solving and solution implementation
- Collaborate with team members to ensure consistent service quality across all channels
- Maintain detailed client records and update information in real-time
- Meet performance metrics including call resolution times and customer satisfaction scores
- Participate in ongoing training to stay updated on service offerings and protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible hours including evenings and weekends as needed
- Valid California driver's license (for occasional site visits)
- Spanish bilingual skills highly desirable