Job Description
Join Coastal Employment Solutions and enjoy the benefits of weekly pay while serving Virginia Beach residents! We're hiring motivated Customer Service Representatives to join our dynamic team. This full-time position offers competitive pay, flexible scheduling, and immediate start opportunities. Help us deliver exceptional service to our local community while advancing your career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions using CRM software with 100% accuracy
- Meet weekly performance targets for call resolution and satisfaction
- Collaborate with team members to improve service protocols
- Participate in ongoing training for product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM systems
- Strong written and verbal communication skills
- Ability to work flexible shifts including weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Reside within 30 miles of Virginia Beach