Job Description
Join our dynamic team at Jacksonville Financial Solutions and enjoy the stability of weekly pay while making a real impact! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in our fast-paced financial services environment. Weekly paychecks ensure financial peace of mind, while competitive benefits and growth opportunities await dedicated professionals. Our Jacksonville office offers modern amenities, supportive management, and a collaborative culture where your contributions are valued daily.
Perfect for career changers or those seeking reliable income, this position combines client interaction with problem-solving in a secure, professional setting. Training provided for motivated candidates ready to thrive in the financial sector.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing disputes and account issues using proprietary CRM systems
- Process financial transactions with 99.8% accuracy while maintaining compliance protocols
- Document all interactions in Salesforce with detailed notes and resolution codes
- Collaborate with billing department to resolve complex account discrepancies
- Meet/exceed weekly performance metrics (CSAT, resolution time, upsell targets)
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in financial services
- Proficiency with CRM software (Salesforce) and MS Office Suite
- Exceptional verbal communication skills with empathetic approach
- Ability to handle high-pressure situations with composure
- Strong attention to detail and numerical accuracy
- Flexibility to work occasional weekends during peak seasons
- Positive attitude and team-oriented mindset