Job Description
Join Metro Services Group as a Customer Service Lead in Atlanta! We're hiring passionate professionals who excel in dynamic environments. Enjoy competitive pay, comprehensive benefits, and growth opportunities. Walk-in interviews held daily! No appointment needed. Transform your career with a company that values local talent and community impact.
Responsibilities
- Lead customer support team to resolve inquiries via phone, email, and in-person
- Implement service improvements using customer feedback analytics
- Train new hires on CRM systems and company protocols
- Collaborate with sales team to enhance customer retention strategies
- Monitor team performance metrics and report to management
- Coordinate with vendors to ensure service quality standards
Qualifications
- 3+ years in customer service or team leadership role
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Strong conflict resolution and multitasking abilities
- High school diploma required; bachelor's preferred
- Flexible availability including weekends and holidays
- Valid Georgia driver's license for occasional off-site visits