Job Description
Join our dynamic team at Arlington Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a modern work environment, competitive benefits, and opportunities for career advancement in the heart of Arlington.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with sales and technical teams to resolve complex cases
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work occasional weekends