Job Description
Join our dynamic team at Jacksonville Customer Solutions and become an essential part of our client experience revolution! We're immediately hiring passionate individuals to deliver exceptional support to our growing customer base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Jacksonville. No experience necessary – we provide paid training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and patience in fast-paced environments
- Must pass background check and drug screen
- Valid Florida driver's license (for occasional off-site duties)