Job Description
Are you looking for part-time jobs in New York, NY that offer flexibility and growth? Apex Digital Solutions is currently seeking a dedicated Customer Service Associate to join our dynamic team. We pride ourselves on delivering top-tier support to our clients and need someone who thrives in a fast-paced environment.
As a part-time employee, you will enjoy a competitive hourly wage, remote work options, and a supportive work culture. If you are ready to advance your career without the commitment of a full-time schedule, we want to hear from you.
Why Join Us?
- Competitive pay ($18 - $22/hr)
- Flexible scheduling to suit your lifestyle
- Work from home or hybrid options available
- Opportunities for professional development
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Process orders, returns, and exchanges accurately.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities for upselling products and services.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively.
- Must be available for flexible shifts, including evenings and weekends.