Job Description
Join Big Easy Solutions and become part of New Orleans' thriving business community! We're seeking energetic Customer Service Representatives to deliver exceptional experiences to our diverse client base. This immediate-opening position offers competitive pay, comprehensive benefits, and a dynamic work environment in the heart of the French Quarter.
Why You'll Love Working With Us: Flexible scheduling, career advancement opportunities, and a team culture that values innovation and local pride.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% customer satisfaction
- Process orders and maintain accurate client records
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills in English
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset