Job Description
Join our dynamic team in Oklahoma City! Metro Solutions Group is seeking energetic Customer Service Representatives to deliver exceptional experiences to our clients. This full-time position offers competitive pay, comprehensive benefits, and immediate opportunities for career growth. We conduct walk-in interviews daily—no appointment needed!
What We Offer:
- Competitive salary with quarterly performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and downtown location
Perfect for individuals seeking stable employment with advancement opportunities in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics
- Participate in ongoing product training
- Identify upsell opportunities for clients
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient with Microsoft Office Suite
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude and team player mentality
- Availability for flexible shifts (including weekends)
- Must pass background check