Job Description
Join Omaha's fastest-growing customer support team! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in our downtown Omaha headquarters. Perfect for recent graduates and career changers – no experience necessary!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with 98% satisfaction rate
- Resolve billing inquiries and technical support issues using CRM software
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics for resolution time and CSAT
Qualifications
- High school diploma or equivalent; college preferred
- Strong communication skills with clear articulation
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office Suite
- Positive attitude under pressure and adaptable to change
- Reliable transportation for on-site shifts