Job Description
Are you looking for a stable, rewarding career with a company that values your contributions? Horizon Support Solutions is currently seeking a dedicated Customer Service Representative to join our growing team in Charlotte, North Carolina.
At Horizon, we pride ourselves on delivering exceptional service to our clients. As a Customer Service Representative, you will be the face of our company, ensuring our customers have a seamless experience. We offer weekly pay and a supportive environment where you can thrive.
Why Join Us?
- Weekly Paychecks: Get paid every week, no waiting.
- Competitive Benefits: Health, dental, and vision insurance available.
- Advancement Opportunities: Clear paths for career growth within the organization.
Don't miss this opportunity to work for a local leader in customer satisfaction. Apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues in a timely and efficient manner to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the sales and logistics teams to ensure customer needs are met.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.