Job Description
Immediate opportunity for motivated professionals in NYC! MetroConnect Solutions is urgently hiring Customer Service Representatives for our downtown Manhattan office. We're conducting walk-in interviews daily for qualified candidates who thrive in fast-paced environments. No appointments needed – just bring your resume and enthusiasm! Join our award-winning team and make an immediate impact while enjoying competitive benefits and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex inquiries and complaints with exceptional problem-solving skills
- Document all interactions in CRM systems while maintaining strict data accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure during peak hours
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed