Job Description
Join our dynamic team at GlobalTech Solutions, a leading tech innovator in the DMV area. We're seeking passionate individuals to fill immediate full-time positions in our Arlington headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Perfect for career changers or experienced professionals seeking rapid onboarding.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screening